FREQUENTLY ASKED QUESTIONS (FAQs)

What type of support does SME Corp. Malaysia provide to companies during the NMMB certification process?

SME Corp. Malaysia and SIRIM QAS International provides support in the form of guidance and consultation on fulfilling the prerequisites, preparing for audits, and understanding the certification process. This includes access to training sessions and workshops tailored to improve readiness for certification.
Can companies use the NMMB logo in their marketing materials?

Yes, companies that are certified under the NMMB are granted the right to use the NMMB logo on their products, packaging, and marketing materials, indicating their adherence to high standards of quality and excellence recognised under the NMMB programme..
How does the NMMB certification contribute to a company’s export strategy?

The NMMB certification serves as a mark of quality and reliability, which enhances the credibility of Malaysian brands in international markets. This certification can help open doors to new export opportunities, build trust with international buyers, and provide competitive advantage in global trade.
What happens if a company fails the audit process?

If a company fails the audit process, it will receive feedback on areas requiring improvement. The appointed auditor will guide the company through the necessary steps to achieve certification. This is a collaborative, two-way process where the auditor provides guidance, but it is essential that the company actively follows and executes the recommended improvement plans. Once the identified issues are addressed, the company can reapply for certification.
How often are companies audited after receiving NMMB certification?

Certified companies are subject to periodic audits to ensure continued compliance with the standards set by the NMMB. These audits typically occur once a year or as deemed necessary by SME Corp. Malaysia to maintain the integrity of the certification.
What is the renewal process for the NMMB certification?

To renew the NMMB certification, companies must undergo a reassessment audit to ensure that they still meet all the required standards. The renewal process should be initiated before the expiration date of the current certification to avoid any lapse in certification status.
Can a company appeal the decision if its application for NMMB certification is rejected?

Yes, companies have the right to appeal the decision if their application for NMMB certification is rejected. The appeal process involves a review by SME Corp. Malaysia to reassess the application and consider any additional information provided by the company.
How does the NMMB certification benefit customers and consumers?

For customers and consumers, the NMMB certification acts as an assurance of quality, reliability, and consistency. It signifies that the products or services have been thoroughly evaluated and meet the high standards set by the programme, thereby building consumer trust and confidence.

FREQUENTLY ASKED QUESTIONS (FAQs)

Yes, companies that are certified under the NMMB are granted the right to use the NMMB logo on their products, packaging, and marketing materials, indicating their adherence to high standards of quality and excellence recognised under the NMMB programme..

Certified companies are subject to periodic audits to ensure continued compliance with the standards set by the NMMB. These audits typically occur once a year or as deemed necessary by SME Corp. Malaysia to maintain the integrity of the certification.

To renew the NMMB certification, companies must undergo a reassessment audit to ensure that they still meet all the required standards. The renewal process should be initiated before the expiration date of the current certification to avoid any lapse in certification status.

Yes, companies have the right to appeal the decision if their application for NMMB certification is rejected. The appeal process involves a review by SME Corp. Malaysia to reassess the application and consider any additional information provided by the company.

For customers and consumers, the NMMB certification acts as an assurance of quality, reliability, and consistency. It signifies that the products or services have been thoroughly evaluated and meet the high standards set by the programme, thereby building consumer trust and confidence.